Cancellation and Replacement Policy

Cancellation and Replacement Policy

Thank you for shopping with Clink Audio. We strive to provide our customers with high-quality premium True Wireless Stereo (TWS) products and a satisfying shopping experience. Please read our Cancellation and replacement Policy carefully to understand your rights and responsibilities.

Cancellation Policy:

Order Cancellation by Customer:

Customers can request to cancel an order only if the product has not yet been shipped.

To cancel an eligible order, customers must contact our Customer Support team via email at support@clinkaudio.com or through WhatsApp. Kindly ensure that you provide your transaction ID, email ID, and mobile number used for the purchase to expedite the process.

If the order has already been shipped, cancellation is not possible. In such cases, customers will need to follow our Replacement Policy for further assistance.

Cancellation by Clink Audio:

  • Clink Audio reserves the right to cancel an order under the following circumstances:
  • Product unavailability.
  • Inaccurate product or pricing information.
  • Suspicion of fraudulent activity.
  • In the event of cancellation by Clink Audio, a full replacement will be issued.
Replacement Policy


Replacements for Defective or Damaged Products:

  1. If you receive a defective or damaged product, please contact our Customer Support team within twenty-four hours of receiving the item.
  2. Provide clear images and a description of the defect or damage.
  3. Replacements are available for products within the 1-year warranty period.
  4. Eligibility criteria for product replacement are defined under our warranty policies. Please refer to these policies for detailed information.
  5. To request a replacement, contact our customer support team with your proof of purchase and a description of the issue. Our team will guide you through the replacement process, ensuring prompt assistance.


Non-Replaceable Items:

Certain items are non-replaceable, including but not limited to:
Downloadable software or digital products.
Products that have been used, damaged, or altered by the customer.
For more detailed information, please refer to our warranty and returns policies.

Contact Us:

If you have any questions or concerns regarding our Cancellation and Replacement Policy, please contact our Customer Support team at support@clinkaudio.com.

Changes to this Policy:

Clink Audio reserves the right to update or modify this Cancellation and replacement Policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Cancellation and Replacement Policy.

Thank you for choosing Clink Audio.

VIBE WITH CLINK.!